MINERVA LORI AROMATICS LLC

Code of Conduct

At Minerva Lori Aromatics LLC, we are committed to upholding the highest standards of ethics, safety, quality, and professionalism. This Code of Conduct reflects the values that guide every part of our business—from product creation to customer service, partnerships, and community involvement.

1. Commitment to Quality & Safety

We create each product with intention, care, and integrity.

  • All candles are crafted using high-quality, IFRA-certified fragrances and natural soy–coconut wax blends.

  • We follow strict safety and testing protocols to maintain the highest standards in manufacturing.

  • All products are inspected before packaging to ensure consistency, longevity, and performance.

2. Ethical Sourcing & Environmental Responsibility

We believe luxury should also be responsible.

  • We strive to source materials from trusted, ethical suppliers.

  • We prioritize sustainable packaging, eco-friendly components, and low-waste practices.

  • As part of our mission, a portion of earnings goes toward feeding families in need and supporting environmental protection programs.

3. Fair Treatment & Respect

We foster a culture of kindness, respect, and professionalism.

  • We treat all customers, partners, and team members with courtesy and fairness.

  • We do not tolerate discrimination, harassment, or abusive behavior in any form.

  • We value diversity and aim to create an inclusive environment for everyone.

4. Honest & Transparent Business Practices

Trust is the foundation of our brand.

  • We communicate openly about product ingredients, safety guidelines, pricing, and policies.

  • We do not engage in deceptive marketing, false claims, or misleading advertising.

  • We honor customer privacy and comply with all California CCPA/CPRA regulations.

5. Customer Care & Responsiveness

Our customers are at the heart of what we do.

  • We respond to inquiries with professionalism, clarity, and compassion.

  • Concerns or issues are addressed promptly and respectfully.

  • We maintain accurate information on our website, policies, and product listings.

6. Safe Working Practices

We maintain safe, clean, and responsible work processes.

  • All candle production follows proper safety procedures, including heat handling, fire prevention, and testing protocols.

  • Equipment is maintained regularly to prevent accidents or defects.

  • Workspace cleanliness and organization are essential to our operation.

7. Compliance With Laws & Regulations

We honor all applicable federal, state, and local laws.

  • We follow California manufacturing, labeling, consumer protection, and business regulations.

  • We maintain proper licensing, permits, and insurance for safe operation.

  • We continue to update our policies as laws and industry standards evolve.

8. Philanthropy & Community Impact

Giving back is part of our purpose.

  • A portion of profits supports families in need and environmental programs.

  • We aim to uplift our community through ethical business practices and intentional contributions.

  • We continuously seek ways to expand our positive impact.

9. Continuous Improvement

We believe in growth, innovation, and refinement.

  • We welcome feedback as an opportunity to improve.

  • We consistently evaluate our materials, fragrances, workflows, and customer experience.

  • We commit to evolving with integrity and purpose.

Acknowledgment

By engaging with Minerva Lori Aromatics LLC—whether as a customer, partner, supplier, or team member—you agree to uphold the values outlined in this Code of Conduct.