Thoughtfully made and deeply loved by our customers. Created for discerning individuals who seek uncompromising quality, personal well-being, and brands that care for both people and the planet.
Illuminate with intension | Burn with confidence
Our Products are:
Made with care and unconditionally loved by our customers —exceeding expectations every time.
Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are any purchases final sale?
Used & Custom Orders are final sale
What is the return policy?
NOTICE: All approved returns are subject to a 50% restocking fee.
Returns & Eligibility We accept returns within 7 days of delivery only if the product is unused, unopened, and in its original condition and packaging. For safety, hygiene, and quality control reasons, we cannot accept returns on: Opened or burned candles Used or partially used items Custom orders Gift sets that have been opened Items marked “Final Sale” Gift cards 50% Restocking Fee All approved returns are subject to a 50% restocking fee. This covers: Quality inspection Packaging replacement Product handling Loss of resale value on a scent-sensitive item This fee applies to all eligible returns, unless the product arrived damaged or defective. Damaged or Defective Items If your candle arrives damaged or defective, please contact us within 48 hours of delivery. Email: your email here Include: Your order number A brief description of the issue Clear photos of the damaged item and packaging We will replace damaged or defective items at no cost to you. (These items are not subject to the restocking fee.) .
Non-Returnable Items
- Used candles
- Custom orders
Refunds
Once your return is received and inspected, we will notify you and issue a refund to your original payment method if approved. Once your return is approved and received, applicable refunds will be processed (minus the restocking fee) to the original method of payment. Shipping charges are non-refundable. Please allow 3–7 business days for the refund to reflect on your account.
Exchanges
We do not offer direct exchanges. If you would like a different scent, please return the eligible item (subject to this policy) and place a new order..
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged.
Contact Us
Email: support@minervalori.com
Where are your products manufactured?
Our products are manufactured from premium ingredients and hand-poured in Tehachapi, California.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Our Ingredients
Our products are manufactured from high-quality raw materials, including natural waxes, clean-burning wicks, and IFRA-certified fragrance oils.
Our Goal
Our fragrances are thoughtfully composed with natural, IFRA-certified ingredients, offering a sensory experience rooted in safety and purity. Each purchase becomes an act of compassion — nourishing families in need and contributing to initiatives that safeguard the environment. A quiet luxury that uplifts your space and the world around you.
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